PFI Innovation Centre India is an exciting new innovation centre. We're building a future that helps people live better lives longer— and we're looking for bold thinkers and team players to help us do it. Here, you'll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.
a Purpose Driven Company – 150 Years
While the PFI Innovation Centre India brand is new to India, you'll be a part of the Prudential Financial, Inc. family. Founded in 1875 in Newark, New Jersey, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we're a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.
At PFI Innovation Centre India, you'll find a high-performance culture that's flexible, collaborative and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable — always focused on delivering for our customers. It's the standard we choose every day as we grow, perform, and win as one team.
We offer valuable leadership, mentoring and learning opportunities, paired with the flexibility and support to help you thrive.
Whether you're just starting out or ready to take your next step, we'll help you grow with purpose and do the best work of your career.
About Global Enterprise Vendor Management (EVM)
Global Enterprise Vendor Management (EVM) is our company's enterprise‑wide vendor management function and single point of contact for our most strategic partnerships—bringing a One Company view to drive reliable delivery, value, risk/compliance, and opportunity through structured governance.
EVM (and the broader enterprise vendor ecosystem approach) focuses on creating operational discipline beyond point of contracting, managing escalated issues and risks, and applying differentiated governance based on vendor segmentation, with a holistic program supporting performance, innovation, and value.
Job Summary
As a Specialist in Global Enterprise Vendor Management (EVM), you will help manage and optimize vendor relationships across the contract and relationship lifecycle. You will support enterprise-wide governance routines, performance visibility, issue resolution, financial baselining and value protection, and risk/compliance discipline. This role is global in scope and will support as EVM scales across regions (including Japan and LATAM) through consistent governance standards, repeatable operating rhythms, and high-quality reporting.
You will operate in One Company culture from day one with an AI-native mindset—leveraging data, automation, and modern ways of working to improve decision-making, execution discipline, and outcomes.
Key Responsibilities
- Contract & Obligation Management
- Develop working knowledge of vendor agreements (e.g., master services agreements, statements of work, schedules) and apply that knowledge to governance activities.
- Maintain and monitor a structured inventory of vendor deliverables, obligations, and due dates; track compliance and evidence.
- Coordinate and track contract changes end-to-end (intake, evaluation support, approvals, documentation updates, audit trail).
- Enterprise Governance, Performance Monitoring & Reporting
- Execute vendor governance routines aligned to our tiered governance model, supporting both operational and executive cadences.
- Build and maintain vendor scorecards, dashboards, and executive-ready materials that highlight trends, variances, risks, and actions.
- Track SLAs/KPIs, operational metrics, and service outcomes; identify early warning signals and drive corrective actions with accountable owners.
- Prepare governance artifacts (agendas, pre-reads, minutes, decision logs, action trackers) and ensure follow-through and closure discipline.
- Issue Management & Root Cause Resolution
- Own the issue pipeline for assigned vendor relationships: intake, logging, triage, prioritization, escalation, and closure.
- Lead root cause analysis for recurring issues; define remediation plans, track milestones, and report progress to closure.
- Support escalations with clear problem statements, impact assessments, recommended actions, and documented outcomes.
- Financial Baselining, Measurement & Value Protection
- Support financial baselining and measurement across assigned vendor relationships (run-rate/consumption visibility and key value levers).
- Identify and help resolve value leakage (e.g., billing discrepancies, missed credits/earn-backs, non-compliance to commercial terms).
- Partner with finance/procurement stakeholders to maintain reporting discipline, transparency, and governance-quality tie-outs.
- Commercial & Deal Value Support
- Support execution of commercial terms to protect deal value, including clarifications of ambiguous terms and governance of commitments.
- Track vendor commitments tied to transformation outcomes and ensure transparent status reporting on dependencies and results.
- Risk, Controls & Compliance Discipline
- Maintain and update vendor risk registers, ensuring clear ownership, mitigation actions, and evidence tracking.
- Support control gates and compliance expectations through disciplined artifact management and documentation standards.
- Global Scale Enablement (Japan, LATAM, and broader regions)
- Enable consistent governance across geographies by standardizing routines, reporting, and artifact quality.
- Coordinate across time zones to support global cadences and stakeholder groups; ensure regional needs are reflected in governance outputs.
- Help scale repeatable processes and automation that improve throughput, quality, and transparency as EVM expands globally.
AI-Native of Working
- Operate with an enterprise One Company mindset: consistent standards, disciplined execution, and outcome-based governance.
- Use AI-assisted analysis and automation (where permitted) to improve speed, quality, and insight generation in reporting and governance.
- Apply strong data hygiene: structured trackers, evidence discipline, version control, and repeatable operating rhythms.
- Uphold responsible data practices with high standards for confidentiality, controls, and compliance.
Qualifications
- Bachelor's degree in Business, Finance, Technology, Operations, or a related field (MBA preferred but not required).
- 2-5 years of experience in one or more of: vendor management, strategic sourcing, procurement governance, service delivery governance, contract/commercial operations, performance analytics, or risk/controls in a complex enterprise environment.
- Comfort working in global, matrixed environments with multiple stakeholders and competing priorities.
- Preferred (Nice to Have):
- Experience with scorecards, KPI/SLA frameworks, issue and risk logs, contract trackers, and governance documentation.
- Strong Excel and PowerPoint skills; exposure to dashboards/BI tools (e.g., Power BI) is a plus.
- Familiarity with contract repositories/CLM concepts, service management tools, and structured governance repositories.
Skills and Competencies
- Strong analytical and structured problem-solving skills; ability to translate data into clear, actionable insights.
- Excellent written and verbal communication; ability to create executive-ready narratives and governance materials.
- Strong stakeholder management and influencing skills; ability to drive outcomes through coordination and follow-through.
- High attention to detail, strong organizational discipline, and ability to manage multiple concurrent priorities.
