Role Profile: The role is responsible for ensuring all client billing is performed accurately, timely and in line with instructions within the contract. The role is also responsible for actioning all project variance corrections like effort transfers. Key responsibilities:
- Client time and material billing:
- Create draft invoices and send them to PIC/PM for review via e-billing platform (or equivalent) o Action any review points from PM/PIC following issuing of draft invoice o Process any write offs in line with PM/PIC instructions and approval matrix o Escalate any non-responses to draft billing to Financial Project Partner (FPP) at the appropriate time for resolution o Ensure e-billing platform (or equivalent) status is kept up to date o Run final invoices o Seek pre-approvals from Client for invoices where appropriate
- Client lump sum billing o Ensure any automated milestone billing is confirmed with PICs before issuing drafts o Ensure GDC O2C Master Data team are informed of any changes to milestone billing dates
- Monthly variance clearing o Review Manage Engine tickets from monthly review and assign to correct team based on subject
- Issue invoice o Email client invoice from global mailbox o Send invoice to customer portal team for e-invoicing or customer portal actions
- Escalate issues o Escalate issues to the FPP for stalled invoices being sent to the client per the SOP o Escalate issues to the FPP for stalled variances being cleared per the SOP Required skills:
- 3-5 years of experience in O2C or related finance process roles
- Basic knowledge of financial processes, controls, and compliance requirements.
- Excellent analytical, problem-solving, and project management skills. Desired skills, but not required:
- Fluency in other languages besides common Indian dialects or English
