Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Global L3 Trade Floor Voice Support SME
In This Role, You Will
- Implement effective talent management and succession planning aligned with organizational goals.
- Translate coaching and development needs into measurable performance improvements.
- Lead transformational change initiatives, setting priorities and tracking progress.
- Ensure adherence to operating, data, and process standards (e.g., evergreening, Service Continuity Testing).
- Maintain accurate and timely updates in Service Management Systems.
- Proactively identify, manage, and escalate risks, ensuring clear communication to stakeholders.
- Drive automation and integration opportunities within Realtime Communications (RTC).
- Establish strong governance and oversight mechanisms, implementing best-practice policies and frameworks.
- Ensure fair customer treatment and compliance with HSBC risk policies and the Three Lines of Defence framework.
- Uphold AML, Sanctions, and Financial Crime policies, maintaining internal controls, audit readiness, and regulatory relationships.
To be successful in this role, you should meet the following requirements:
- Proven experience in a global Trade Floor environment with technical ownership.
- Degree-level education or equivalent. Excellent English communication skills.
- Demonstrable expertise in supporting the BT Trade (IP Trade) platform. Strong stakeholder management and relationship-building abilities.
- Strong knowledge of voice recording solutions, especially Verint v15 & VFC. Understanding of SIP protocols for issue triage.
- Broad and deep technology knowledge, ideally with direct Realtime Communications (RTC) experience.
- Ability to articulate complex technical issues clearly to all levels of the organisation.
- Gravitas and confidence in engaging with senior business management and vendors.
- Flexible, adaptable, and able to manage changing priorities and workloads. Culturally aware, with experience working in global teams.
You'll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Software Development India
