Key Accountabilities
Supervises and Develops Others
- Responsible for a single or multiple processes within the site
- Directs and managing a team size of up to +/-35 including team leads and administrative assistants
- Hiring, training and retention of staff
- Cost planning and managing departmental budget and cost
- Managing and coordination of transition of work from other Sites
- Coordination of activities with other functions within the Site, Corporate Office/Regions
- Managing internal and external communication
- Other tasks assigned by the company from time to time
- Is expected to be the leader of the Process.
- Determines employees training needs to produce continuous development plans
- Provides on-going feedback and support to improve performance of Supervisors
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement
- Holds others accountable to established performance levels to achieve individual and group goals
- Resolves individual and group performance issues in accordance with UPSs policies and procedures in a timely manner to motivate and foster teamwork.
Manages and Monitors Processes
- Identifies and analyzes what-if scenarios and reviews enhancements to assess the impact of changes
- Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department
- Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place
- Reviews and analyzes historical trends and data to ensure appropriate staffing.
- Establishes goals and timelines to monitor progress and to ensure accurate and timely billing
- Reviews processes to ensure efficiencies are maximized within the department
- Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audits.
- Conducts the daily/weekly/monthly review call with internal/external customers and various US FF Ocean Import sites at US.
Other Job requirements
- Excellent command of English language verbal and written
- Outstanding communication skills able to deal with multiple levels of management able to manage relationships well
- Great work ethics and able to manage multiple tasks well
- Mid level MS office knowledge Word Excel and Power Point Skills
- Able to travel globally
- Able to work different shifts.
- Preferred experience of operation process transition of more than 50 FTEs.
Qualifications Category
Education and Work Experience
- Graduate/ Post graduate. Degree in related field will be preferable
