Job Description
Greetings from Smart Work IT Services,
Glean Administrator / Analyst
Location: Remote
Employment Type: Full-time
We're looking for a
Glean Administrator / Analyst responsible for managing Glean platform governance, access administration, automation workflows, and operational reporting.
Roles And Responsibilities
- Manage user onboarding, provisioning, roles, and RBAC governance.
- Monitor source sync, automated provisioning, and indexing health.
- Maintain metadata, context packs, collections, tags, and content hygiene.
- Handle T1/T2 ticket escalations and search governance issues.
- Maintain Glean admin documentation, SOPs, RBAC diagrams, and onboarding playbooks.
- Support training initiatives and user adoption activities.
- Generate weekly and monthly operational reports.
- Own automation monitoring, validation, and exception handling.
- Execute workflow automation and onboarding triggers.
- Maintain metadata quality and remove stale content.
- Run routine automation workflows and validate outputs.
- Build weekly dashboards and automation validation reports.
Required Skills
- Glean Administration
- RBAC Access Governance
- Enterprise Search Management
- Automation Workflow Monitoring
- Metadata & Content Management
- Operational Reporting & Analysis
Basic Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field.
- Experience in platform administration, enterprise search, or operations analysis.
- Knowledge of RBAC governance, metadata management, and automation workflows.
- Experience supporting cross-functional IT and operations teams.
