At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
- Handle German user issues received via call, email, or chat and create ITSM/ServiceNow tickets.
- Gather complete information, prioritize incidents, and assign severity based on criticality.
- Provide SOPbased L1 resolution for incidents and service requests.
- Dispatch tickets to L2/L3 teams for issues beyond L1 scope.
- Maintain clear communication with endusers throughout the request/incident lifecycle.
Your Profile
- Goethe certificate- B2/C1 certification OR BA/MA in German language (mandatory).
- Strong German speaking and writing proficiency.
- Experience handling German language calls.
- Basic knowledge of ITIL processes and ticketing tools (ITSM/ServiceNow preferred).
- Experience in document/ticket translation.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
