Search by job, company or skills

H

Genesys Engage/Genesys Cloud CX Platform Specialist - Routing Domain

Han Digital Solution
Hyderabad
8-12 Years
new job description bg glownew job description bg glownew job description bg svg
  • Posted 9 hours ago
  • Be among the first 10 applicants
Early Applicant
Quick Apply

Job Description

  • Design, implement, maintain, and optimize call routing strategies for enterprise contact center platforms.
  • Manage Genesys Engage and Genesys Cloud CX routing configurations to support voice and digital channels.
  • Ensure platform stability, performance, and adherence to SLAs through proactive monitoring and tuning.
  • Support integration and automation initiatives across contact center solutions.

Key Responsibilities Genesys Engage:

  • Configure and optimize routing strategies using Genesys Composer.
  • Manage Genesys Engage components including URS, ORS, Stat Server, and SIP Server.
  • Gather business requirements and translate them into routing workflows.
  • Perform system upgrades, patching, and performance tuning activities.
  • Monitor system health, alarms, and compliance with SLAs.
  • Troubleshoot routing flows and platform issues using logs and reporting tools.

Key Responsibilities Genesys Cloud CX:

  • Configure and manage users, roles, and permissions.
  • Set up queues, skills-based routing, and interaction flows.
  • Design and maintain Architect flows for inbound and outbound IVR and bots.
  • Configure interaction routing for voice, email, and chat channels.
  • Manage phone numbers, DIDs, and trunk configurations.
  • Develop routing logic using Architect and flow builder tools.
  • Work with APIs, webhooks, and Lambda functions for integrations.

Genesys IVR Responsibilities:

  • Design IVR flows using diagramming tools such as Visio.
  • Develop IVR call flows using Genesys Composer.
  • Support IVR enhancements and optimizations.
  • Work with Java and Spring Boot applications integrated with Genesys platforms.

Qualifications & Experience:

  • Strong understanding of contact center technologies and routing concepts.
  • Hands-on experience with Genesys Engage, Genesys Administrator, CME, and SIP.
  • Practical experience with Genesys Cloud CX and Architect.
  • Experience working in Agile or Scrum environments.
  • Ability to work independently and within cross-functional teams.

More Info

Job Type:
Permanent Job
Industry:
Consulting, Professional Services
Role:
Network Engineer
Function:
IT- Hardware/Telecom/Technical Staff/Support
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Han Digital Solution

Data & Strategy for your Talent, Market, R&D, and Growth Founded in 2003, Han Digital offers suite of strategic consulting and talent advisory to Fortune500 customers across Software/IT, BFSI, Semicon, Telco, Healthcare, and Engineering verticals. Our expertise spans Global Talent Intelligence, Market Research, GenAI Data Solutions, GCC Programs, Strategic Consulting, Executive Search and Talent Solutions. Our Core Focus Areas: 1.Global Capability Centers (GCCs), ER&D, and IT Pioneers: We offer a comprehensive strategic consulting suite for GCCs, ER&D, IT players, and tech startups in India, the Philippines & emerging ITBPM markets to scale and transform their businesses. 2.AI/MLOps Data Solutions: We empower GenAI players with all data annotation, content moderation, image sourcing, and data labeling, to enhance customer agility and innovation. 3.Executive Search and Hiring Solutions: Our executive search, specialized niche skill hiring and staffing cater specifically to the IT-BPM industry, helping you to find and hire the right talent. 4.Industry Research: We benchmark and provide custom market research to solve complex business problems related to the market, competition and growth. Why Han Digital •Proven Expertise: 20 years of expertise in talent intelligence and tracking over 15,000 niche technology skills. •Innovative Solutions: Offering scalable AI/MLOps data solutions to drive innovation and elevate customer experiences in the future of GenAI. •Hiring Partnerships: Yearly over 100,000 candidates and 5,000 job roles handled, helping niche technology and semiconductor hiring for Fortune 500 customers. Our Commitments to Excellence: At Han Digital, we believe in staying ahead of market trends through proven domain expertise and strong thought leadership.

Job ID: 139128103

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 16-01-2026 09:53:35 AM
Homejobs in Hyderabad / Secunderabad, TelanganaGenesys Engage/Genesys Cloud CX Platform Specialist - Routing Domain