General Manager Operations

At Total Ingredients, we're reshaping how the world sources ingredients. As a fast-growing B2B e-commerce platform, we operate a managed marketplace that connects global suppliers with 500+ companies across the supplement, food & beverage, cosmetics, animal nutrition, and plant nutrition industries all in one place.

Our supply chain spans 13+ countries, and we fulfill orders through six US warehouses, giving our customers the speed, reliability, and transparency they need to run their businesses better. We build the tools that make that possible real-time stock visibility, tiered pricing, quality documentation, and streamlined MOQ management.

We're a small team solving a big problem in a large, fragmented market. If you're looking to do meaningful work at a company where your contributions actually move the needle, you'll find that here.

Oversee and coordinate the functioning of:

• HR
• Logistics
• Quality Assurance (QA)
• Purchase
• Administration

Ensure each department operates efficiently, follows SOPs, and delivers timely outputs.

• Work closely with all department heads and team leads to ensure alignment with operational goals.
• Act as the central point of coordination for inter-department dependencies, communication, and issue resolution.
• Facilitate smooth workflows and handle escalations across HR, QA, Logistics, Purchase, and Admin.

• Plan, build, and scale teams across departments in response to business growth and workload.
• Oversee recruitment needs in collaboration with HR.
• Design onboarding structures and ensure new hires are trained on departmental SOPs and organizational culture.

• Monitor individual and team performance through structured KPIs and weekly reviews.
• Ensure managers and team leads regularly provide feedback and performance insights for their teams.
• Identify performance gaps and implement improvement plans.
• Ensure consistent documentation of monthly performance records.

• Strengthen and enforce operational SOPs across all departments.
• Improve workflows, reduce bottlenecks, and maintain consistency in execution.
• Ensure all departments follow standard operating guidelines, reporting norms, and compliance requirements.