GCP Production Support Engineer

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Job Title: GCP Production Support Engineer

Key Skills: Incident management, Splunk Observability, Synthetics, Open Telemetry, GCP

Job Locations: Pan India

Experience: 7 - 10 Years

Budget: 15 LPA

Education Qualification: Any Graduation

Job Description:

Skillset: Incident management, Splunk Observability, Synthetics, Open Telemetry, GCP and Knowledge in AI based applications

3+ Years Production Support (3rd Level Technical) experience.

Experience with one of the previous roles: Software Engineer, DevOps Engineer, Cloud Infra Engineer

Adept at navigating monitoring tools, logs and events to diagnose application issues.

Experience with Cloud-Native concepts and technologies, particularly GCP.

Experience with Incident Management. Preferably via ServiceNow.

Experience with Monitoring/Observability tools such as Splunk Observability, Synthetics and Open Telemetry

Diagnose and troubleshoot technical issues related to AI software and services

Prior experience supporting production cloud infrastructure at scale (GCP, AWS etc.)

Have good analytical and problem-solving skills. Can solve complex problems quickly.

Can effectively communicate complex technical issues

Motivated and pro-active. Able to deal with uncertainty and ambiguous requirements.

Able to support multiple on-call time zones.

Non-mandatory, but advantageous, Requirements

GCP and Kubernetes experience is a definite benefit.

Experience with Unix/Linux networking and operating systems.

Experience programming with Python or DevOps experience.

Experience writing Infrastructure as Code (e.g. Terraform)

Interested Candidates please share your CV to [Confidential Information]