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Dcouvrez votre prochaine opportunit au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunits innovantes, dcouvrez notre culture enrichissante et travaillez avec des quipes talentueuses qui vous poussent vous dvelopper chaque jour. Nous savons ce qu'il faut faire pour diriger UPS vers l'avenir : des personnes passionnes dotes d'une combinaison unique de comptences. Si vous avez les qualits, de la motivation, de l'autonomie ou le leadership pour diriger des quipes, il existe des postes adapts vos aspirations et vos comptences d'aujourd'hui et de demain.
Fiche De Poste
Responsibilities and Duties:
- Monitors, measures, and communicates fraud exposure, and potential risks to minimize fraud.
- Reviewing, responding and taking action on customer inquiries for Fraud.
- Monitors and investigates suspicious use of UPS products, processes, and services.
- Assess registration for suspicious fraudulent activity including cancelling user IDs, approving adjustments and other credit activities to prevent additional losses.
- Work with all levels of management, both internal and external toward resolution.
- Interface with customers.
- Documents and communicates customer needs and frustrations, as related to implementation of UPS fraud solutions.
Knowledge And Skills
- Fluency in English is essential both written and verbal, English comprehension.
- 2+ years of Customer Service, Credit Collection or Billing experience Preferred.
- Understanding of general finance and accounting practices: Billing, A/R, customer profile software applications etc.
- Fraud related investigation and conflict management skills is an advantage.
- Good analytical skills with an aptitude for problem solving.
- Attention to detail.
- Effective listening and communication skills.
- Good customer relationship skills.
- Understanding of the pickup and delivery process.
- Ability to manage conflict with customers and fraudsters.
- Proficient knowledge and use of Microsoft applications (Access, Excel, Word, etc.).
- Effective time management skills, flexibility and ability to adapt to change.
- Self-starter with ability to multitask and work independently under pressure.
Type De Contrat
en CDI
Chez UPS, galit des chances, traitement quitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachs. 
