Fulfilment Analyst

Overview

JOB IDENTIFICATION

APTEAN JOB TABLE: Analyst

APTEAN JOB LEVEL: Fulfilment Analyst

APTEAN JOB TITLE: Fulfilment Analyst, License Management

REPORTS TO

Full line: Smruti Sekhar Sahoo

Dotted line: n/a

General Job Summary

The Fulfilment Analyst will focus on understanding and working on licensing for Aptean InHouse products and related 3rd party products. You will coordinate with the 3rd party vendors, sales and support teams for information related to the licenses. The successful candidate will embrace change, look for process improvement opportunities and promote efficiency and quality work.

ORGANIZATION (Indicate the job positions reporting to this role)

Full Line

• Job (of positions): 2
  
  

Dotted Line

• Job (of positions): NA
  
  

Principal Duties And Responsibilities

• Learn and understand Aptean products and licensing tools
• Initiate and manage timely and accurate fulfilment of Aptean products worldwide
• Create purchase orders to procure 3rd party license from vendors
• Work with multiple 3rd party vendors on procuring and renewing licenses for end customers
• Coordinate with Sales, Support and other internal teams for license related matters
• Manage and respond to license requests via ticketing system and emails. Ask probing questions to ensure the requests/issues are understood. Resolve the requests/issue in a timely and professional manner
• Build and share reports and dashboards on excel, Salesforce
• Work on understanding and transitioning newly acquired businesses fulfilment processes to Aptean
• Ensures standards and consistency are applied
• Seek out opportunities to continually improve fulfillment process
• Maintain updated documentation on process of license fulfilment, renewals and exceptions
  
  

JOB SPECIFICATIONS

Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor's in Computer Science)

Preferred Required

RequiredPreferred Degree/Certification

Bachelor's degree

Master's degree

Ph.D.

J.D. (law)

Certification

Registration:

Licensure

Other:

Work Experience

• 3 to 5 years of experience in license fulfilment and procurement process.
• Order renewals and PO creation process
• Good analytical skills
  
  

Knowledge, Skills And Abilities

• Good communication skills (verbal and written)
• Ability to work in fast paced environment and meet required deadlines
• Ability to think strategically and tactically, with excellent attention to detail
• Demonstrated ability to take ownership and drive results
• Ability to embrace change and work to achieve goals
  
  

Preferred Experience

• Experience working with Sage Intacct
• Experience working with Salesforce