About Fulfillment IQ (FIQ)
At Fulfillment IQ, we are transforming the future of logistics technology.
As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges whether it's designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.
Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement.
We value clear thinking, strong execution, and real results.
If you're a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you'll find meaningful work and career growth.
We're proud to be an inclusive, globally distributed team that values flexibility and collaboration.
At FIQ, your ideas and contributions matter.
You'll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.
Position Summary
We operate a production integration environment built on open-source Mule (Mule Community Edition) that currently faces throughput, latency, and stability challenges under load, with no vendor support available.
We are seeking an experienced Integration Engineering Partner / Specialist to assess the existing platform, identify root causes, remediate performance and reliability issues, and establish sustainable operational and governance controls for long-term stability.
Key Responsibilities
- Perform deep-dive assessment of the existing Mule CE integration landscape.
- Diagnosing root causes of performance, scalability, and stability issues.
- Optimize throughput, latency, memory usage, and thread management.
- Improve error handling, monitoring, logging, and alerting mechanisms.
- Implement best practices for integration design, deployment, and operations.
- Establish operational runbooks, performance baselines, and governance standards.
- Provide recommendations for future scalability and platform sustainability.
Required Experience & Skills
- Strong hands-on experience with Mule ESB / Mule Community Edition in production environments.
- Proven expertise in performance tuning, troubleshooting, and load optimization.
- Experience supporting integration platforms without vendor support.
- Deep understanding of JVM, threading, memory management, and resource utilization.
- Strong knowledge of API and system integrations (REST, HTTP/S, file-based integrations).
- Ability to document findings, solutions, and operational processes clearly.
Preferred / Nice To Have
- Experience with migration strategies (Mule CE MuleSoft Anypoint or other iPaaS tools).
- Exposure to monitoring tools and observability practices.
- Experience stabilizing high-volume, mission-critical integration platforms.
Month-to-Month Activities (Summary)
- Months 1-2: Onboarding, product/platform understanding, stakeholder alignment, team shadowing.
- Months 3-4: Customer interactions, requirement gathering, user stories, Agile ceremonies.
- Months 5-6: Deliver enhancements, coordinate cross-functional teams, resolve blockers.
- Months 7-9: Lead complex initiatives, backlog refinement, identify upsell opportunities.
- Months 10-12: Support roadmap planning, strategic inputs, mentor junior team members.
Key Performance Indicators (KPIs)
- Customer Success: Clear requirements, strong customer satisfaction, successful engagements.
- Delivery: On-time releases, improved sprint velocity, fewer requirement defects.
- Market Insight: Relevant competitive inputs, roadmap recommendations adopted.
- Collaboration: Positive stakeholder feedback, effective cross-team coordination.
- Business Impact: Increased adoption, revenue contribution via to Thrive :
Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.
We Celebrate You
From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.
A Collaborative Culture
- Work alongside some of the brightest minds in the industry.
- Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.
Perks You'll Appreciate
- Employee Health: In addition to the statutory Employees State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family.
- Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays.
- Retirement: We provide retirement savings through mandatory contributions to the Employees Provident Fund (EPF), in addition to other company-offered plans.
- Professional Growth: We provide a dedicated learning and development budget to support your career growth.
- Flexible Work: We offer flexible work schedules and remote work options.
- Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP).
- Community engagement: You can participate in team events and in-person organizational meetups.
(ref:hirist.tech)
