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aarohaan sales and services

Frontline Hiring and Training Manager - Recovery Agent Hiring

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Job Description

Company Description

Aarohaan SAS was established with the goal of providing specialized services tailored to the unique needs of various industries. Our core mission is to foster growth for companies and small businesses by focusing on specific aspects of their operations. Committed to creating impactful partnerships, we work on end-to-end business processes to minimize client effort while maximizing results. Our expertise lies in recruitment and hiring, channel partnerships, product sales and services, and personnel management.

Role works with finance and delivery sector.

Role Description

  • Strengthen sourcing quality, reduce early attrition, and improve M3 productivity through focused hiring, training coordination, and performance tracking.
  • This role is responsible for driving end-to-end hiring of collectors, ensuring quality talent acquisition, training completion, and M3 productivity achievement for Pragati–SMICC and Pragati–Vendor workforce.
  • The position plays a critical role in attrition control, especially in the 0–90 days lifecycle, by ensuring the right talent is sourced, trained, and monitored effectively.
  • Ensure 100% completion of Pre-joining & Post-joining training modules for all collectors.
  • Coordinate with L&D teams for scheduled training sessions in batches.

Key Competencies:

  • Strong knowledge of mass hiring and frontline sourcing channels.
  • Ability to manage high-volume recruitment under timelines.
  • Good understanding of collector roles, collections ecosystems, and productivity metrics.
  • Analytical mindset with strong data interpretation skills.
  • Stakeholder management with ZCMs, State HR, Training, and Vendor Managers.
  • Strong follow-up discipline and result-oriented approach.

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Job ID: 145596349