Job Summary
We are seeking a motivated Front-End Developer to join our Managed Services
Team. In this role, you will write and maintain custom front-end code within the Zingtree web application and help optimize client workflows using AI-powered automations and
conversational AI interfaces. You will collaborate closely with clients and internal teams to
deliver tailored solutions, troubleshoot technical issues, and support our growing customer
base.
Key Responsibilities
- Front-End Development: Write, maintain, and optimize custom front-end code within the
Zingtree web application.
- Client Collaboration: Work directly with clients to understand requirements and deliver
customized solutions aligned with their business goals.
- AI Workflow Optimization: Analyze, optimize, and rebuild customer support workflows
using AI automations to improve efficiency, scalability, and user experience.
- Responsive Design: Translate design mockups and wireframes into responsive,
cross-browser web interfaces.
- Debugging & Troubleshooting: Proactively identify and resolve issues, optimize
performance, and ensure high-quality deliverables.
- Documentation: Create clear technical documentation explaining code structure,
functionality, and usage to help clients and internal teams understand, troubleshoot, and
maintain delivered solutions.
Preferred Skills And Experience
- Technical Proficiency:
- 3+ years of hands-on JavaScript and front-end development experience.
- Working knowledge of HTML and CSS, with the ability to write clean,
maintainable code.
- 1+ year of experience working with APIs, including REST/JSON endpoints,
authentication, and third-party integrations.
- AI & Automation Exposure: Familiarity with AI-driven workflows, automation tools,
prompt engineering, or conversational interfaces (chatbots, decision trees, guided
experiences) is a plus.
- CRM & CCaaS Exposure: Experience or familiarity with CRM and CCaaS platforms
such as Salesforce, Zendesk, or Five9, or a strong interest in learning how front-end
applications integrate with customer engagement systems.
- Collaboration & Communication: Ability to work effectively with clients and
cross-functional teams, and clearly communicate technical concepts to non-technical
audiences.
- Problem-Solving & Adaptability: Strong attention to detail, analytical thinking, and
eagerness to learn new technologies and tools.
What We Offer
- Professional Growth: Ongoing learning opportunities, access to training resources, and
mentorship.
- Emerging Technology Experience: Hands-on experience working with AI-powered
automations and conversational interfaces in real-world client solutions.
- Collaborative Environment: A supportive, inclusive team culture that values collaboration
and innovation.
- Client Engagement: Direct exposure to client projects and meaningful, real-world
problem solving.
- Challenging Projects: A diverse range of projects that will expand your skills and
experience in front-end development.
