Front Staff - Hospitality / Counter Staff / Counter Sales / Team Member

Operations Management:

• Oversee overall functioning of the food and beverage outlet
• Ensure compliance with health and safety regulations
• Manage inventory levels and order supplies as needed
• Monitor and maintain cleanliness and organization of the outlet

Staff Management:

• Recruit, train, and supervise outlet staff
• Schedule shifts and allocate responsibilities for optimal staffing
• Conduct regular performance evaluations and provide feedback
• Foster a positive and collaborative work environment

Customer Service:

• Ensure high-quality service for customers
• Address complaints and resolve issues promptly
• Train staff on customer service best practices
• Monitor customer feedback and implement improvements

Sales and Revenue:

• Set and achieve revenue targets for the outlet
• Implement strategies to maximize sales and profitability
• Analyze sales data and trends to identify growth opportunities
• Introduce promotions or marketing initiatives to drive sales

Quality Control:

• Maintain high standards of food and beverage quality
• Conduct regular inspections for compliance with quality standards
• Address product quality issues promptly

Financial Management:

• Prepare and manage the outlet budget
• Monitor expenses and implement cost-control measures
• Generate financial reports and update senior managem