Front Office Supervisor / Associate

Company Description

The Indian Hotels Company Limited (IHCL) and its subsidiaries epitomize a blend of Indian hospitality and global excellence. At the core of IHCL is Taj, an internationally recognized iconic brand, celebrated as the World's Strongest Hotel Brand in 2024 by Brand Finance. Alongside Taj, the portfolio includes prominent brands like SeleQtions, Vivanta, Ginger, Tree of Life, and Am Stays & Trails, delivering diverse and exceptional experiences to travelers. With a legacy dating back to 1903 and founded by Jamsetji Tata, IHCL operates over 335 hotels across 150+ locations worldwide. As a leader in India's hospitality sector, IHCL stands out for its global presence and commitment to creating memorable guest experiences.

Role Description

This is a full-time on-site position located in Kolkata for a Front Office Supervisor/Associate. The role involves overseeing daily front office operations, ensuring smooth check-ins and check-outs, addressing guest inquiries and concerns to ensure a high standard of customer satisfaction, and assisting in managing the front office team. Responsibilities also include collaborating with other hotel departments to maintain seamless guest services, monitoring reservations, handling operational logistics, and ensuring compliance with company standards for hospitality and service excellence.

Qualifications

• Strong communication, interpersonal, and problem-solving skills to deliver exceptional guest experiences and manage team dynamics effectively.
• Proficiency in front office operations, reservation systems, and guest management software.
• Time management, attention to detail, and the ability to multitask in a high-pressure hospitality environment.
• Knowledge of hospitality standards and protocols, and an ability to work cohesively with other hotel departments to ensure smooth guest services.
• Prior experience in a front office or customer service role in hospitality is highly preferred.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is a strong advantage.
• Fluency in English; knowledge of additional languages is a plus.