Front Office Manager

Company Description Orchha Palace and Resorts offers a haven of luxury and sophistication, combining modern elegance with timeless charm. Guests experience impeccable service, refined accommodations, and thoughtfully curated amenities. The resort is known for its exquisite dining options and attention to detail in every aspect of the stay. Team members join a hospitality environment that values comfort, style, and memorable guest experiences.
Role Description The Front Office Manager is a full-time, on-site role based at Orchha Palace and Resorts in Orchha. This role oversees daily front office operations, including reception, guest check-in and check-out, reservations, and lobby management. The Front Office Manager ensures high standards of guest service, coordinates with housekeeping and other departments, and resolves guest inquiries and issues promptly. Responsibilities include supervising front office staff, managing schedules, maintaining records, and implementing procedures to optimize efficiency and guest satisfaction. The role also involves training team members, monitoring performance, and supporting the delivery of a seamless, welcoming experience for every guest.
Qualifications

• Candidates should possess strong Front Office and Customer Service skills to manage reception activities and provide welcoming, professional support to guests.
• Candidates should possess Customer Satisfaction and Communication skills to handle guest inquiries, resolve concerns, and maintain positive relationships.
• Candidates should possess Office Administration skills to manage documentation, schedules, and coordination with other departments.
• Experience in hotel or resort front office operations, including team supervision and shift management, is beneficial.
• Proficiency in hotel management software and basic computer applications is preferred.
• Strong organizational skills, attention to detail, and the ability to work in a fast-paced hospitality environment are important.
• A diploma or degree in Hospitality Management or a related field, or equivalent professional experience, is advantageous.