Company Description
MAYFAIR Hotels & Resorts, with over 30 years of legacy, has grown from a fine dining restaurant in Rourkela to a leading luxury hotel chain with 18 properties across picturesque locations in Odisha and beyond. Each property offers a perfect blend of nature and sophistication, embodying the mantra STAY WITH US, STAY WITH NATURE. Renowned for its rich heritage, vintage aesthetics, and impeccable hospitality, MAYFAIR creates exceptional experiences for every guest. With a dedicated team of professionals, MAYFAIR continues to set benchmarks in the luxury hospitality industry.
Role Description
This is a full-time, on-site role located in Jharsuguda for a Front Office Manager. The Front Office Manager will oversee the daily operations of the front office, ensuring seamless guest check-in and check-out processes, managing reservations, and coordinating with other departments to maintain exceptional service standards. The role will also include leading and training the front office team, addressing guest inquiries and complaints, maintaining customer satisfaction, and ensuring that front desk operations run efficiently and professionally.
Qualifications
- Strong skills in Office Administration and Front Office management
- Proficiency in delivering excellent Customer Service and ensuring Customer Satisfaction
- Exceptional Communication skills, both verbal and written
- Proven ability to lead and manage a team effectively
- Experience in the hospitality industry, especially in luxury hotels or resorts, is highly desirable
- Proactive problem-solving abilities and a guest-focused approach
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
