Description
We are seeking an experienced Front Office Manager to lead our front office team and provide exceptional service to our guests. The ideal candidate will have a strong background in hospitality management and a passion for delivering top-notch guest experiences.
Responsibilities
- Oversee the daily operations of the front office, ensuring smooth and efficient service.
- Manage and train front office staff, including receptionists and concierge personnel.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Coordinate with other departments to ensure a seamless guest experience.
- Maintain accurate records of room availability, reservations, and occupancy rates.
- Implement and enforce hotel policies and procedures to enhance guest satisfaction.
- Prepare reports on front office operations and performance metrics.
Skills and Qualifications
- Bachelor's degree in Hospitality Management or related field.
- 7-9 years of experience in hotel management or front office operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
