Front Office Manager

Company Description

FlexAbility Physiotherapy and Rehabilitation Clinic is a leading provider of expert care and personalized recovery solutions in India. With locations in Koramangala and Jayanagar, Bangalore, we specialize in sports injuries, post-surgical rehabilitation, musculoskeletal pain, and neurological conditions. Our skilled physiotherapists create customized treatment plans that prioritize individual needs and goals. At FlexAbility, we emphasize clinical excellence, advanced techniques, and compassionate care to empower individuals on their journey to recovery. We are committed to setting benchmarks in quality, patient experience, and results-oriented therapies.

Role Description

The Front Office Manager is a full-time, on-site role located in Bengaluru. The role involves overseeing day-to-day operations of the clinic's front office, managing appointment scheduling, ensuring excellent customer service, handling incoming inquiries, and maintaining a smooth customer experience during visits. Key responsibilities include supervising front office staff, implementing effective office administration practices, addressing client concerns, and supporting operations to provide an exceptional patient experience.

Qualifications

• Proficiency in Office Administration and experience in managing front office operations
• Strong Customer Service and Customer Satisfaction skills with a focus on creating a positive patient experience
• Excellent Communication skills, both verbal and written, to engage effectively with clients and team members
• Team management and problem-solving skills
• Prior experience in a healthcare or service-oriented environment is highly beneficial
• Proficiency in using computer software and appointment scheduling tools
• Ability to multitask and maintain organization in a dynamic and fast-paced environment