Front Office Manager

Company Description

DoubleTree by Hilton Agra is conveniently located just minutes away from the iconic Taj Mahal. Known for its warm hospitality and personalized service, DoubleTree ensures every guest feels welcomed with their signature chocolate chip cookie upon arrival. The hotel offers a blend of modern luxury and cultural heritage, providing excellent amenities and an unforgettable experience for its guests. DoubleTree by Hilton Agra is recognized as a prime destination for both leisure and business travelers.

Role Description

This is a full-time on-site role for a Front Office Manager at DoubleTree by Hilton Agra.

The Front Office Manager will oversee the daily operations of the front office, ensuring exceptional customer service and satisfaction.

Responsibilities include managing the front office team, handling guest inquiries, coordinating with various departments, and ensuring efficient office administration. The role also involves training staff, maintaining operational standards, and addressing any guest concerns promptly and maintaining service excellence scores.

Qualifications

• Proficiency in Office Administration and Front Office operations
• Strong skills in Customer Service and a proven track record of ensuring Customer Satisfaction
• Excellent Communication and interpersonal skills
• Ability to lead and manage a team effectively
• Strong problem-solving and organizational skills
• Experience in the hospitality industry is an essential.
• Bachelor's degree in Hospitality Management or a related field is a plus