Front Office Manager

Founded in 1990, Chokhi Dhani Group is a renowned hospitality brand celebrated for its authentic Rajasthani-themed experiences and cultural preservation. With a presence in India and international locations like London and Dubai, the group operates resorts, hotels, and restaurants. Chokhi Dhani offers traditional food, music, dance, and immersive cultural activities, showcasing India's heritage. Beyond hospitality, the group also ventures into handicrafts and ready-to-eat food products, becoming a popular destination for tourists and locals alike.

This is a full-time, on-site role for a Front Office Manager located in Indore. The Front Office Manager will oversee daily front desk operations, ensure seamless check-in/check-out processes, handle guest inquiries and complaints, and manage front office staff. The role also includes maintaining excellent customer service standards, creating schedules, training staff, and collaborating with other departments to enhance guest satisfaction.

• Strong leadership and staff management skills, including training and scheduling
• Proficiency in customer service, with excellent interpersonal and communication skills
• Knowledge of front office systems and processes, including check-in/check-out and reservation management
• Attention to detail and problem-solving skills for handling guest inquiries and complaints
• Experience in the hospitality industry is highly desirable
• Proficiency in using hotel management software and booking systems
• Bachelor's degree in Hospitality Management or a related field is preferred
• Ability to work flexible hours, including weekends and holidays