Key Responsibilities:
- Guest Handling
- Welcome guests warmly and ensure a smooth check-in and check-out process
- Provide accurate information about hotel services, facilities, and local attractions
- Handle guest queries, requests, and complaints promptly and professionally
- Ensure a positive first and last impression for all guests
- Front Desk Operations
- Manage reservations, room assignments, and billing procedures
- Maintain proper records in the Property Management System (PMS)
- Coordinate with housekeeping for room readiness and special requests
- Ensure lobby and front desk area is clean and presentable
- Service Standards
- Follow IHG / Holiday Inn Express brand standards and SOPs
- Maintain grooming and hygiene standards at all times
- Deliver consistent and high-quality guest service
- Communication
- Coordinate with other departments (Housekeeping, Engineering, F&B) for guest needs
- Report any issues or guest feedback to the supervisor
- Maintain clear and professional communication with guests and team members
- Cash & Billing
- Handle cash, card transactions, and billing accurately
- Ensure compliance with financial procedures and audit requirements
Key Skills & Competencies:
- Strong communication and interpersonal skills
- Customer-focused attitude
- Basic computer knowledge (PMS preferred)
- Problem-solving ability
- Ability to work in shifts
Qualifications:
- Graduate / Diploma in Hotel Management preferred
- Freshers or candidates with 0–2 years of experience in hospitality
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