Front Office/Guest relations

Job Description:

Job Title: Guest Relations / Front Office

Location: Sholinganallur, Chennai

Industry: Luxury Real Estate / Hospitality

Experience: 5+ Years

Work Schedule: Wednesday to Monday (Tuesday Weekly Off)

Website: www.urbanrise.in

Urbanrise is South India's largest real estate developer, recognized for its pathbreaking and quality residential projects across South India. Backed by the renowned Alliance Group, Urbanrise has delivered over 22,000+ homes and has 72 million square feet under development. Driven by a passion for growth and sustainability, our projects are not just about creating homes but building communities that foster a sense of belonging. With a commitment to integrity and reliability, Urbanrise ensures timely delivery, meeting and exceeding home buyer expectations.

Job Summary

We are seeking an experienced Guest Relations / Front Office Executive for a luxury project based in Sholinganallur. The ideal candidate will be the first point of contact for guests and clients, ensuring a premium service experience that reflects the brand's luxury standards. Candidates with a background in hotels, hospitality, or luxury real estate are preferred.

Key Responsibilities

• Serve as the primary point of contact for guests, clients, and visitors, ensuring a warm, professional, and personalized welcome
• Manage front desk operations including check-ins, check-outs, visitor handling, and appointment coordination
• Handle guest inquiries, requests, and concerns promptly, ensuring high levels of satisfaction
• Maintain excellent knowledge of the project, amenities, services, and local information
• Coordinate with internal teams (operations, housekeeping, security, sales, maintenance) to deliver seamless guest experiences
• Manage phone calls, emails, and walk-in queries in a courteous and efficient manner
• Maintain accurate records, logs, and guest data while ensuring confidentiality
• Uphold luxury service standards, grooming, and professional etiquette at all times
• Assist in handling VIP guests and special requests
• Ensure the front office area is presentable, organized, and aligned with brand standards

Required Qualifications & Experience

Minimum 5+ years of experience in hotel front office, guest relations, hospitality, or luxury real estate

• Proven experience in handling high-end clientele and delivering premium service
• Strong communication skills in English (additional languages are a plus)
• Excellent interpersonal, problem-solving, and customer service skills
• Professional appearance and attitude suitable for a luxury environment
• Proficiency in front office systems, MS Office, and basic reporting
• Ability to work independently and as part of a team

Preferred Skills

• Background in luxury hotels, serviced apartments, or premium residential projects
• Experience handling HNI / UHNI clients
• Strong organizational and multitasking abilities