Front Office Executive

We're Hiring: Front Office Executive | The Good Weight | HSR Layout, Bengaluru

About The Good Weight

The Good Weight is a pioneering healthcare organization dedicated to holistic weight and metabolic health management as a pathway to exceptional health and well-being. Our mission is to transform lives through sustainable lifestyle changes rather than focusing solely on numbers on a scale. We offer a range of services, including , weight management programs, metabolic health programs and medical therapies. Supported by a multidisciplinary team of doctors, nutritionists and wellness specialists, The Good Weight provides care through a physical center located in HSR, Bengaluru. This is our second city after Chennai. Join us in empowering individuals to achieve good weight and great health.

Role Description

This is a full-time, on-site role for a Front Desk & Client Success Executive located in HSR, Bengaluru. The successful candidate will be responsible for managing receptionist duties, greeting clients, handling phone calls with professional phone etiquette, and providing exceptional customer service. They will also act as a bridge between clients and our expert team, ensuring a positive experience for every client and addressing any inquiries or concerns. Additional tasks include maintaining an organized workspace and assisting with scheduling and appointment coordination.

Qualifications

• Strong interpersonal skills and the ability to build positive relationships with clients and team members
• Professional phone etiquette and effective handling of client calls
• Experience in receptionist duties, including managing front desk operations and appointment scheduling
• Excellent customer service skills and a commitment to delivering client satisfaction
• Proficient verbal and written communication skills
• Ability to multitask, prioritize responsibilities, and maintain a friendly demeanor under pressure
• Previous experience in a customer-facing or healthcare setting is a plus
• Proficiency in using Excel, Outlook and scheduling software or tools is a must.
• Fluency in English and Kannada is mandatory. Proficiency in Hindi or other regional languages is a significant advantage.