Front Office Executive

Key Responsibilities:

• Greet and welcome guests, ensuring a friendly and professional experience.
• Handle guest questions, complaints, and special requests efficiently.
• Answer incoming calls, redirect them appropriately, and maintain messages.
• Receive, sort, and distribute letters, packages, and correspondence.
• Prepare outgoing mail and secure parcels for dispatch.
• Monitor emails, sort, and forward as necessary.
• Keep track of office supplies and place orders when required.
• Maintain updated records, files, and monitor office expenses.
• Support administrative tasks such as travel arrangements and schedules.
• Maintain a tidy and organized front desk with all necessary materials.
• Manage check-in and check-out procedures smoothly.
• Ensure rooms are prepared prior to guest arrival and monitor daily bookings.
• Promptly address guest requests and provide upscale guest service experiences.