Front Office Executive

• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Doing check-in and check-out
• Provide upscale guest service experiences for clients throughout their stay.
• Ensure clients are properly greeted upon their arrival.
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Promptly address guest's requests.

FUNCTIONAL AREA

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