Front Office Executive

Company Description

Pravasa Hotels is a boutique hospitality brand that prioritizes creating soulful and restorative experiences for guests. Guided by the Indian ethos of Atithi Devo Bhava (the guest is divine), the company offers thoughtfully designed spaces featuring natural materials and a focus on wellness. Operating across multiple locations in India, including Vadodara, Indore, and Shirdi, Pravasa Hotels delivers personalised service that fosters comfort and connection. Known for authentic hospitality and guest satisfaction, Pravasa ensures every guest, whether traveling for work, leisure, or pilgrimage, feels cared for and at ease.

Role Description

This is a full-time, on-site role located in Indore for a Front Office Executive. The role involves managing receptionist duties, including welcoming guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries. The Front Office Executive will ensure smooth front office operations, provide exceptional customer service, and support in creating a hospitable and comfortable environment for all guests.

Qualifications

• Strong interpersonal and communication skills to interact effectively with guests and team members.
• Proficiency in receptionist duties, including check-ins, check-outs, and reservation management.
• Demonstrated customer service and front office skills to ensure an excellent guest experience.
• Ability to manage tasks efficiently, maintain a professional demeanor, and resolve guest queries or concerns promptly.
• Familiarity with hotel management software is a plus.
• Proficiency in local and English language communication is desirable.