Front Office Executive

Job Title: Front Office Executive

Experience: 3+ years

Location: Bangalore

Salary : Rs 4,80,000 per annum

Employment Type: Full-time

Company Introduction:

Medifit Consultants Pvt. Ltd., founded in 2005, is a recognized leader in the health and wellness industry, committed to delivering transformative fitness, spa, and wellness solutions across India. With over 250 corporate clients spanning the nation, we have earned a reputation as one of the most trusted and preferred partners for corporate wellness in the country. Our unwavering commitment to quality, innovation, and excellence is evident in every aspect of our service offerings.

As a pioneer in the wellness sector, we provide a holistic approach to corporate well-being, equipping organizations with the tools necessary to foster a productive, healthy, and sustainable work culture. Our solutions are tailored to enhance employee engagement, reduce stress, and boost overall workplace productivity, making us a go-to partner for organizations looking to invest in the long-term health and happiness of their teams.

Recognized for our contributions to the wellness industry, we have been honored with the prestigious Economic Times Achievers Award and named Best Wellness and Fitness Company in India 2024 by the Global Leadership Summit.

As a Service Provider:

At MediFit Consultants Pvt. Ltd., we specialize in offering end-to-end wellness solutions that cater to the unique needs of each corporate client. As a trusted partner, we provide scalable, effective, and measurable wellness solutions that deliver tangible results for your organization. By investing in the health and well-being of your employees, we help you build a more engaged, resilient, and successful workforce.

Position Overview:

We are seeking a highly motivated and skilled Guest Relationship Executive (GRE) to join our dynamic team at Medifit Consultants Pvt. Ltd. As a GRE, you will be responsible for creating and maintaining positive relationships with clients, ensuring their wellness needs are met, and providing exceptional customer service. You will serve as the first point of contact for guests, addressing their inquiries, managing bookings, and ensuring a seamless experience throughout their engagement with our wellness services.

Key Responsibilities:

1. Greet and assist guests with a professional and friendly attitude, ensuring an exceptional first impression.
2. Address inquiries regarding gym facilities, services, memberships, class schedules, and other offerings.
3. Handle member registrations, check-ins, and ensure smooth onboarding for new members.
4. Respond to customer feedback, resolve complaints, and escalate issues to the management when necessary.
5. Maintain a clean, organized, and welcoming reception area in alignment with company standards.
6. Coordinate with housekeeping and maintenance teams to ensure high standards of cleanliness and functionality across the facility.
7. Ensure gym policies, safety regulations, and operational procedures are communicated and followed by all users.
8. Manage administrative duties including tracking member usage, attendance, and feedback.
9. Handle reservations, cancellations, and respond to guest requests for special services (spa, transportation, etc.).
10. Collaborate with management to develop new ideas, set goals, and improve department performance while maintaining confidentiality and professionalism.

Requirements:

• Communication Skills: Strong verbal and written communication abilities, active listening, and conflict resolution skills to effectively engage with guests and team members.
• Technical Proficiency: Familiarity with Google Sheets and gym management software for efficient scheduling, tracking, and administrative tasks.
• Personal Attributes: Positive attitude, passion for health and wellness, and the ability to multitask in a fast-paced environment.
• Flexibility: Availability to work varying shifts, including weekends and holidays.
• Qualifications: High school diploma required; previous experience in customer service, hospitality, or fitness is preferred. First aid/CPR certification is a plus.

Perks & Benefits:

• Competitive salary package
• Incentives based on performance
• Career growth opportunities

Key Skills

• Customer Service Excellence
• Guest Relations Management
• Front Desk Operations
• Reservation Management
• Check-in/Check-out Procedures
• Multitasking & Time Management
• Effective Communication Skills
• Problem-Solving & Conflict Resolution
• Team Collaboration & Coordination
• Booking & Scheduling Software (e.g., Opera, Fidelio)
• Guest Feedback & Satisfaction
• Scheduling & Managing Appointments
• Knowledge of Hotel or Wellness Services