Front Office Executive

Company Description Marriott International, Inc., headquartered in Bethesda, Maryland, is a global hospitality company with a portfolio of approximately 10,000 properties across more than 30 leading brands in 146 countries and territories. With roots dating back to a small root beer stand opened in Washington, D.C. in 1927, the company has grown into a trusted leader in the hotel industry. Marriott International is an equal opportunity employer dedicated to building a diverse workforce and an inclusive culture, and does not discriminate on any basis protected by law. The company maintains strict community guidelines to ensure professional, respectful interactions and provides resources to help job seekers avoid recruiting scams, including clear information about its official application processes and approved email domains.

Role Description The Front Office Executive is responsible for managing day-to-day front desk operations at a Marriott property in Mahabaleshwar. This full-time, on-site role includes welcoming guests, handling check-in and check-out procedures, managing room reservations, and responding to guest inquiries in a professional and timely manner. The role involves coordinating with other hotel departments, maintaining accurate records, and ensuring that front office standards and procedures are consistently followed. The Front Office Executive will also assist with handling guest feedback, managing phone and email communication, and supporting a seamless and positive guest experience from arrival to departure.

Qualifications

• Candidates should possess strong Front Office and Receptionist Duties skills, including check-in/check-out management and reservation handling.
• Candidates should possess excellent Interpersonal Skills and Customer Service abilities to create a welcoming guest experience.
• Candidates should possess clear and professional Communication skills, both verbal and written.
• Relevant experience in hotel front office operations or hospitality services is highly beneficial.
• Knowledge of hotel property management systems and basic computer skills is preferred.
• Ability to work flexible hours, including weekends and holidays, and to handle high guest volumes calmly and efficiently.
• Diploma or degree in Hospitality Management or a related field is an advantage.