Front Office Executive

Marriott

Cochin / Kochi / Ernakulam

1-6 Years

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Posted 3 days ago
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Job Description

Guest Check-ins: Process all guest check-ins, verify guest identity, form of payment, and assign rooms. Issue room keys and activate them.
Account Setup: Create accurate guest accounts based on their requirements, including Marriott Rewards information and ensuring rates match market codes.
Billing & Payment: Secure payment before issuing keys, adjust billing as needed, and ensure proper payment processing.
Reports: Compile and review daily reports, logs, and contingency lists. Complete cashier and closing reports at shift end.
Guest Assistance: Provide guests with directions, property information, and assist with requests by contacting appropriate staff. Follow up to ensure needs are met.
Transaction Handling: Process payments, vouchers, paid-outs, charges, and balance receipts. Secure the cash bank at the start and end of each shift.
Manual Authorization: Obtain manual authorizations and follow all accounting procedures for payment processing.
Loss Prevention: Notify Loss Prevention/Security of any theft reports made by guests.
Staff Training & Motivation: Assist in training, evaluating, counseling, and motivating staff. Act as a role model and a point of contact for employees.
Team Development: Develop and maintain positive relationships within the team to reach common goals. Listen to and address employee concerns.
Safety & Compliance: Follow company policies, report accidents, and ensure personal appearance remains professional.
Guest Engagement: Welcome and acknowledge guests, anticipate their needs, and provide assistance to individuals with disabilities. Express genuine appreciation.
Professional Communication: Speak clearly and professionally with guests, answer calls with proper etiquette, and review written documents for accuracy.
System Navigation: Use computer/POS systems to locate and enter information quickly and accurately.
Physical Activity: Stand, sit, or walk for long periods as needed throughout the shift.

More Info

Job Type:

Permanent Job

Industry:

Hospitality

Function:

Admin/Secretarial/Front Office

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Marriott

Marriott International is one of the world’s largest and most well-known hotel chains, founded by J. Willard Marriott in 1927. Headquartered in Bethesda, Maryland, it operates thousands of properties across more than 130 countries. The company offers a wide range of brands, from luxury hotels like The Ritz-Carlton and St. Regis to more affordable options like Courtyard by Marriott and Fairfield Inn. Known for its global reach and hospitality, Marriott focuses on comfort, innovation, and excellent service.

Job ID: 119684957

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