Front Office Executive

Company Description

The Machan is a renowned eco-resort offering unique treehouse accommodations that rise 30 feet above a serene forest, providing a tranquil escape into nature. Located in Jambulne, one of the top 25 biological hotspots in the world, The Machan's mission is rooted in environmentally friendly hospitality, utilizing renewable energy, rainwater harvesting, and sustainable practices. The resort offers luxurious comfort while blending seamlessly with its natural surroundings, attracting a rich variety of wildlife. Conveniently located near Mumbai and Pune, The Machan is perfect for leisure getaways, milestone celebrations, or business events with its arboreal Executive Centre and versatile indoor-outdoor settings. Guests are guaranteed privacy, relaxation, and exploration amidst nature's endless bounty.

Role Description

This is a full-time on-site role for a Front Office Executive located in Mawal. The Front Office Executive will be responsible for managing reception duties, ensuring high levels of customer service, and supporting guests during their stay. Daily tasks include handling check-ins and check-outs, managing bookings, addressing guest queries and concerns, and coordinating with other departments to ensure a seamless guest experience.

Qualifications

• Interpersonal Skills and Communication abilities to effectively interact with guests and team members
• Experience in Receptionist Duties and managing Front Office operations
• Strong Customer Service skills to provide guests with an exceptional experience
• Proficiency in managing bookings and basic computer skills would be advantageous
• Ability to remain professional and maintain composure in high-pressure situations
• Prior experience in the hospitality industry is a plus