Front Office Executive

Key Responsibilities:

Front Desk & Visitor Management

• Act as the first point of contact for all visitors and employees at reception.
• Greet and assist guests with professionalism and courtesy.
• Manage visitor check-in, registration, and access coordination.
• Ensure a welcoming, organized, and professional reception environment at all times.

Customer Service & Communication

• Handle high-volume inquiries from visitors, employees, and vendors efficiently.
• Provide clear, calm, and professional responses to complaints and service issues.
• Maintain strong interpersonal relationships with stakeholders from diverse backgrounds.

Facilities Support Operations

• Support the facilities management team in day-to-day operations.
• Assist in booking meeting rooms and managing scheduling requests.
• Maintain inventory of office and front desk supplies.
• Process ad-hoc service requests and coordinate with relevant teams.

Incident & Escalation Management

• Follow escalation procedures for incidents and workplace issues.
• Assist in incident reporting and ensure compliance with company guidelines.
• Maintain documentation related to visitor management and facility operations.

Administrative Duties

• Maintain accurate records of visitors, bookings, and service requests.
• Support documentation and reporting tasks as required.
• Ensure proper handover of information between shifts or teams.