Job Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Title: Front Office Executive
Department: Administration/Front Office Operations
Reports To: Front Office Manager/Office Manager
Position Summary: The Front Office Executive serves as the first point of contact for visitors, clients, and employees, providing exceptional customer service while managing reception duties and administrative support functions. This role requires strong communication skills, professional demeanor, and the ability to multitask in a fast-paced environment.
Key Responsibilities: Reception and Customer Service:
Greet and welcome visitors, clients, and employees in a professional and friendly manner
Answer, screen, and direct incoming phone calls to appropriate personnel
Manage visitor registration and issue visitor badges as required
Maintain visitor logs and ensure security protocols are followed
Provide information about company services, locations, and personnel
Administrative Support:
Handle incoming and outgoing mail, packages, and courier services
Schedule appointments and manage meeting room bookings
Maintain reception area cleanliness and professional appearance
Update and maintain contact directories and organizational charts
Assist with basic administrative tasks such as filing, photocopying, and data entry
Communication Management:
Take accurate messages and ensure timely delivery to recipients
Handle general inquiries and redirect complex queries to appropriate departments
Maintain professional email correspondence
Coordinate with various departments for visitor arrangements
Office Operations Support:
Monitor office supplies inventory and coordinate replenishment
Assist with event coordination and meeting preparations
Support HR with basic onboarding activities for new employees
Maintain confidentiality of sensitive information
Required Qualifications:
High school diploma or equivalent; bachelor's degree preferred
1-2 years of experience in reception, customer service, or administrative roles
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong organizational and multitasking abilities
Professional appearance and demeanor
Ability to handle sensitive information with discretion
Preferred Skills:
Experience with multi-line phone systems
Knowledge of office equipment (printers, scanners, fax machines)
Basic understanding of office management software
Second language capabilities (depending on location requirements)
Customer service training or certification
Working Conditions:
Full-time position, typically 8-hour shifts during business hours
Primarily desk-based work in reception area
May require occasional overtime during busy periods or special events
Professional office environment with regular interaction with diverse stakeholders
This role offers excellent opportunities for professional development and serves as a strong foundation for career advancement within administrative and customer service functions.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
