Job Description
Competencies
Excellent communication skills.
Strong customer service drive.
Outstanding problem solving skills.
Able to work flexible hours.
Quick learner and ability to motivate self.
Proven working experience as a guest relation Executive.
Confidently able to present to clients.
Hands-on experience in using visitor management software and MS office.
Strong team player within a customer service team environment.
Responsibilities
Key Operations delivery
Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Site personnel are notified of guest's arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
Ensure Accenture specific processes/manuals is followed
Visitor admission is properly authorized
Maintained visitor log book and book taxis if required
Assisting with special needs for visitors with disabilities.
Ensuring basic cleanliness of lobby, lifts and public area.
Ensure the laptop details are scanned and check for Govt. IDs.
Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
Client safety and security protocols are followed
Daily reconciliation & shredding of daily badges.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
