Position Overview
The Front Office Executive is responsible for delivering exceptional guest service by handling check-in, check-out, reservations, and inquiries efficiently and professionally. The role ensures smooth front desk operations while upholding the hotels service standards and guest satisfaction.
Key Responsibilities
- Welcome guests warmly and assist with check-in/check-out procedures.
- Manage room reservations,
- Handle guest inquiries, complaints, and requests promptly and courteously.
- Coordinate with housekeeping maintenance and other departments for smooth guest service.
- Maintain accurate guest records, billing, and payment transactions.
- Assist in promoting hotel services, facilities, and special offers to guests.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Follow standard operating procedures (SOPs) and security protocols.
- Keep track of daily occupancy arrivals departures and VIP guests.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Pleasant personality and professional grooming.
- Strong customer service orientation.
- Proficiency in hotel softwares
- Problem-solving skills with the ability to handle pressure situations.
- Multitasking and time management abilities.
Qualification & Experience
- Any Graduate
- 13 years experience in front office or guest service, preferably in hotels/resorts.
- Freshers with strong communication skills and hospitality training may also be considered.
Ref : GREATBELL HR Consultancy Services (P) Ltd
Email : [Confidential Information] / WA - 9446218338
