Role Summary:
As a Guest Relation Executive at DS Group, you will be the face of the organization, responsible for creating a welcoming and seamless experience for visitors, partners, and internal stakeholders. Your role requires a proactive attitude, attention to detail, and excellent interpersonal skills to reflect the values and hospitality standards of DS Group.
Key Responsibilities:
- Greet and welcome guests with a warm and professional demeanor.
- Ensure a smooth check-in process, maintain visitor logs, and issue visitor passes.
- Coordinate with internal teams to ensure meetings and guest arrangements are in place (conference room bookings, refreshments, etc.).
- Handle guest inquiries and provide accurate information about the organization or redirect them appropriately.
- Manage incoming calls and route them to relevant departments or personnel.
- Oversee the general upkeep of the front office/reception area and maintain a presentable environment.
- Provide support for office events, corporate meetings, and internal hospitality arrangements.
- Assist in travel and accommodation coordination for guests and senior management when required.
- Maintain confidentiality and professionalism in handling sensitive information or VIP visits.
- Collect feedback from visitors to continuously improve guest experience.
Key Skills and Competencies:
- Excellent communication and interpersonal skills.
- Presentable, professional, and courteous demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Fluent in English and Hindi; knowledge of a regional language is an added advantage.
- Customer-centric mindset with attention to detail.
