Front Office Executive

Company Description

Hotel Centre Point, established in November 1988, is a distinguished 5-star property located in Nagpur, Maharashtra. The hotel offers 136 luxurious rooms, 14 banquet halls, and multiple dining options, including a fine-dining restaurant, a 24-hour coffee shop, and a bespoke buffet area. Renowned for exemplary service, it also provides round-the-clock room service, catering to a wide range of guest needs. The group is expanding with upcoming ventures in Navi Mumbai, Amravati and Goa, ensuring further opportunities for growth and innovation in hospitality.

Role Description

This is a full-time, on-site role for a Front Office Executive, Hotel Centre Point based in Nagpur. The Front Office Executive will be responsible for handling receptionist duties, managing appointment scheduling, and providing exceptional customer service. They will greet guests, manage phone calls with excellent phone etiquette, and ensure a seamless check-in and check-out experience. The role involves collaborating with various departments to address guest needs and ensure a high level of satisfaction.

Qualifications

• Strong interpersonal and communication skills to interact effectively with guests and team members.
• Proficiency in reception and front office duties, including check-ins, check-outs, and reservation management.
• Outstanding customer service skills to deliver exceptional guest experiences.
• Proactive problem-solving abilities and attention to detail for managing guest inquiries and requests.
• Previous experience in a hospitality or customer-facing role preferred.
• Proficiency in office software and hotel management systems is advantageous.
• Bachelor's degree or diploma in hospitality, management, or a related field desired but not mandatory.