Front Office Executive

About Ushaascot, Matheran

Ushaascot is a boutique hospitality property in scenic Matheran, known for warm personalised service, tranquil surroundings, and memorable guest experiences. We pride ourselves on friendly hospitality, attention to detail, and a team-first culture.

Role Overview

We are seeking a professional, guest-focused Front Office Executive to join our team. You will be the first point of contact for guests, responsible for seamless check-in/check-out, handling reservations, managing guest queries, and ensuring excellent communication between departments to deliver exceptional stays.

Key Responsibilities

• Greet and welcome guests with a warm, professional manner.
• Manage check-in, check-out, and billing procedures accurately.
• Handle direct reservations via phone, email, and at property.
• Respond promptly to guest inquiries, requests, and complaints; escalate when necessary.
• Maintain guest records and ensure data accuracy.
• Coordinate with housekeeping, F&B, and maintenance for guest requirements.
• Provide local information, directions, and recommendations about Matheran.
• Prepare daily front desk reports and assist with shift handover.
• Ensure compliance with hotel policies, safety, and confidentiality standards.
• Ensure personal appearance is clean and professional;

Qualifications & Skills

• Diploma/Graduation in Hospitality, Hotel Management, or related field preferred; relevant work experience accepted.
• 1–3 years of front office or customer service experience, preferably in hospitality.
• Strong communication skills in English and Hindi; Marathi or Gujarati is a plus.
• Proficiency with property management systems (PMS) and MS Office.
• Professional appearance, friendly demeanor, and excellent interpersonal skills.
• Ability to work flexible shifts, weekends, and public holidays.
• Problem-solving mindset, attention to detail, and ability to multitask under pressure.

What We Offer

• Competitive salary and benefits.
• Comfortable staff accommodation (if applicable) or assistance arranging local housing.
• Training and opportunities for career growth within the property.
• A supportive team in a beautiful, peaceful location.

Ushaascot is an equal-opportunity employer. We welcome applications from candidates of all backgrounds.

Salary Net - 18k+ onwards (depending on applicants skillset)

Applying candidates should be ready to work full-time on-site at Matheran (a hill station about a 100km from Mumbai)

(Food and Accommodation will be taken care of by the company on-site)