We are looking for aFront Office Executivethat is highly competent and customer-focused to serve as our organization's first point of contact. This position requires a composed, well-organised individual who can thrive in a dynamic environment, manage various activities efficiently, and provide a pleasant and seamless experience for both guests and customers.
Key Responsibilities:
- Greet and attend to walk-in clients, prospects, and partners with a courteous, customer-centric approach.
- Coordinate and schedule property site visits, ensuring timely communication between clients and the sales or leasing team.
- Handle incoming calls, emails, and messages, routing them efficiently to the appropriate department or individual.
- Handle basic administrative tasks, including visitor logs and inter-department coordination.
- Coordinate hospitality arrangements for client meetings, including refreshments and room bookings.
- Handle marketing materials, brochures, or any site visit kits for meetings.
- Maintain confidentiality while handling sensitive client and transaction-related information.
- Ensure front office and reception areas are always neat, organised, and client-ready.
- Liaise with internal teams to ensure smooth client servicing and office operations.
- Provide excellent customer service by being detail-oriented, empathetic, and responsive to client needs and inquiries.
- Provide support during events, exhibitions, or client walk-throughs held at the office or on-site.
Qualifications:
- 1- 3 years in front office, receptionist, or customer service roles; real estate or hospitality experience is preferred
- Graduate in any discipline (degree/diploma in Hospitality or Administration is a plus)
- Excellent communication skills (verbal & written), strong interpersonal abilities, and a professional, well-groomed appearance.
- Proficient in MS Office (Word, Excel, Outlook) with strong organisational skills and the ability to multitask, prioritize, and perform well.
