The front office associate is responsible for providing excellent guest service by handling guest check-ins and check-outs, managing reservations, addressing guest inquiries, and ensuring a smooth and pleasant stay for all guests. The role requires strong communication skills, professionalism, and the ability to handle guest concerns efficiently.
Key Responsibilities
- Guest service:
- Welcome guests warmly and create a positive first impression of the resort.
- Assist guests with check-in and check-out procedures.
- Provide information about resort facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints professionally.
- Front desk operations:
- Maintain accurate guest records and registration details.
- Process payments, bills, and invoices.
- Handle cash and card transactions and maintain financial records.
- Coordination with departments:
- Coordinate with housekeeping for room status updates.
- Communicate guest requests to relevant departments such as housekeeping, maintenance, and F&B.
- Ensure smooth inter-department communication for guest satisfaction.
- Administrative duties:
- Maintain front desk logs and reports.
- Ensure the reception area is clean, organized, and presentable.
- Follow hotel policies, procedures, and service standards.
About Company: Alagoa Resort is a serene beachside hospitality destination in South Goa, known for its warm service, comfortable accommodations, and guest-focused experience. We are committed to delivering quality hospitality while providing a positive and growth-oriented work environment for our team.
