Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. Typical responsibilities of a front desk executive include greeting Visitors/clients and creating a positive office atmosphere. Answering the phone, taking messages, and redirecting calls to respective offices/divisions. Organizing and maintaining files and records and updating them when necessary. Should provide basic information about our business and functioning if it is necessary.
Job Profile/Responsibilities:
- Greet, communicate, and welcome Visitors and clients.
- Be professional and pleasant while interacting with guests.
- Handling employee ID card issuance and maintaining its record & tracking.
- Keep an inventory of office supplies such as stationery and ensure it is always stocked.
- Make travel arrangements, vehicle booking or any other administrative help, whenever necessary.
- Maintain Courier Inward and Outward details.
- Maintain leave record of Contract employees, like drivers and support staff.
- Maintain Stationery stock, and its issue Register department wise.
- Maintain the record of Vehicle maintenance and make sure the periodical services, and their cost.
- Supervise and make sure hygiene and cleanliness are maintained in the office.
- Handle queries and address complaints.
- Attend phone calls and redirect them to the appropriate line.
- Take messages and pass them on to the receiver.
- Maintain visitor's logbook.
- Receive packages, deliveries, and letters and redirect to concerned person.
- Regularly check and sort emails.
- Maintain a filing system of all required documents.
- Have an overview of the office expenses and costs.
Required Skills/Abilities:
- Effective and clear communication—both written and verbal.
- Strong Interpersonal Skills/Ability to work with different groups of people.
- Neat and Professional Appearance.
- Multitasking & prioritizing
- Ability to Stay Calm Under Pressure.
- Technical Skills – Familiar with MS word, excel and power point. Being able to operate Scanner & photocopier.
- Ability to work under pressure and problem-solving skills.
- Phone etiquette – Communicate effectively over the phone by greeting the caller, introducing themselves, maintaining a positive tone of voice and concluding conversation.
Education and Experience:
- Any Graduate/Postgraduate.
- 2-5 years of relevant years of experience.
