Front Desk Receptionist

Company Description

Urban Loft Hostel offers more than accommodation; it provides a vibrant and community-focused experience for travelers from across the globe. Situated in the heart of Rishikesh, the hostel combines cozy dormitories, private rooms, and scenic terrace views with thoughtfully crafted common spaces. Guests can enjoy curated activities, from treks and sightseeing to relaxed evenings with music and conversation, fostering meaningful connections. At Urban Loft, visitors are welcomed as travelers and leave as part of a close-knit family.

Role Description

This is a full-time on-site role for a Front Desk Receptionist located in Rishikesh, India. The Front Desk Receptionist will handle daily front desk operations, assist guests with check-ins and check-outs, and manage reservations both in-person and via phone. Additional responsibilities include addressing customer inquiries, maintaining a welcoming reception area, performing clerical tasks such as documentation and record-keeping, and ensuring a positive guest experience through professional and courteous service.

Qualifications

• Strong skills in Receptionist Duties, including handling check-ins, check-outs, and reservation management
• Proficiency in Clerical Skills, such as organizing documents and maintaining accurate records
• Excellent Customer Service and Communication skills to provide a welcoming and accommodating experience
• Knowledge of proper Phone Etiquette for handling calls and inquiries professionally
• Ability to work effectively in a fast-paced, community-driven hospitality environment
• Proficiency in basic computer applications; experience with booking system software is an advantage
• Prior experience in the hospitality or service industry is preferred
• Person with Knowledge of Ezee Absolute will be given priority.