Front Desk Manager

Hilton (NYSE: HLT) is a leading global hospitality company managing a portfolio of 26 recognized brands with over 9,100 properties in 143 countries. For over 100 years, Hilton has been committed to delivering unparalleled hospitality and has welcomed more than 4 billion guests globally. Recognized as the No. 1 World's Best Workplace by Great Place to Work and Fortune, Hilton emphasizes fostering a culture of excellence for its 500,000 team members worldwide. Through cutting-edge technology, such as the Hilton Honors app and Digital Key Share, Hilton continues to enhance guest experiences. The award-winning Hilton Honors program also offers 243 million members exclusive benefits and opportunities for unforgettable experiences.

As a Front Desk Manager at Hilton, you will be an essential part of our team, ensuring exceptional guest experiences. This is a full-time, on-site role based in Surat. Your responsibilities will include overseeing the front desk operations, managing check-in and check-out processes, and ensuring smooth day-to-day guest interactions. You will lead a team of front desk professionals, maintain excellent customer service standards, and address guest concerns promptly. Additionally, you will coordinate with other departments to ensure the seamless operation of the hotel.

• Leadership and team management skills to manage, mentor, and motivate the front desk team effectively.
• Customer service, problem-solving, and communication skills to provide exceptional service and promptly resolve guest queries or concerns.
• Proficiency in handling reservations, check-ins, and check-outs, with familiarity in hotel property management systems and other relevant tools.
• Organizational and multitasking skills to efficiently manage daily operations and ensure smooth guest experiences.
• Flexibility to work in shifts, including weekends and holidays, to meet the hotel's operational needs.
• Previous experience in a hospitality or front desk role is preferred but not mandatory.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is advantageous.
• A positive attitude with the ability to work in a diverse, fast-paced, and team-oriented environment.