Job Title: Front Desk Manager
Location: Sector 48, Gurgaon, Haryana
About Anvaya Healthcare:
Anvaya Healthcare is a trusted name in mental health and wellness, committed to providing a warm, caring, and professional patient experience. We are looking for a Front Desk Officer who will serve as the welcoming face of our clinic while also handling essential administrative responsibilities to support smooth daily operations.
Key Responsibilities:
Front Desk & Patient Experience
- Greet and welcome patients and visitors with warmth, empathy, and professionalism.
- Manage patient appointments, scheduling, and follow-ups using booking software.
- Assist patients with registration, billing, and consultation coordination.
- Handle incoming calls, emails, queries, and patient communication efficiently.
- Maintain the front desk area with a clean, organized, and professional appearance.
- Coordinate with doctors, psychologists, and support staff to ensure a smooth patient journey.
Administrative Duties
- Maintain and update patient records and documentation accurately and securely.
- Manage and order office and clinic supplies when required.
- Support clinic operations including attendance tracking, petty cash, vendor coordination, and basic reporting.
- Assist in maintaining compliance documents, forms, and operational checklists.
- Provide support during audits, events, and operational processes when required.
- Ensure records and systems are handled with confidentiality and compliance standards.
Required Skills & Qualifications:
- Prior experience as a Front Desk / Admin Executive in a healthcare environment is highly preferred.
- Hands-on experience with patient booking software or CRM tools.
- Proficient in MS Office, email handling, and basic computer skills.
- Strong communication skills in English & Hindi.
- Pleasant personality with strong interpersonal, multitasking, and time-management abilities.
- Professional, caring, ethical, and reliable attitude toward patient interaction.
Why Join Us
- Be part of a growing healthcare brand dedicated to improving lives.
- Supportive, respectful, and professional work culture.
- Competitive salary based on experience.
- Opportunity to grow into Admin Coordinator or Clinic Manager roles.
If you are a detail-oriented, patient-focused professional who enjoys supporting people and clinic operations, we'd love to meet you!
