Front Desk Executive

Job Summary

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Maintains security by following procedures; monitoring logbook;
• Maintains telecommunication system for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Maintain Courier Log in.
• Follow company SOP for people s interview
• Manage Conference Room Booking

Primary Responsibilities:

• Managing Front Desk

Educational qualifications preferred

• Category:Bachelors Degree
• Field specialization:Hospitality Administration/Management
• Academic score:50 %

Key Performance Indicators:

• Front Desk Guest Management: As per Daily MIS
• Ticket Closure: No. of tickets closed within deadline
• Housekeeping: RM Assessment
• CCTV: Timely escalate appliances not working within same day and follow-up till closure Marks on RMs assessment on gaps identified
• Petty expenses: no deviation from SOP
• MIS: As per Daily MIS /Stakeholders input
• Vendor Bills: As per TAT
• Credit Card expenses: As per TAT

Required Competencies:

• Listening, Professionalism,
• Customer Focus,
• Organization, Informing Others,
• Handles Pressure,
• Inventory and Supply Management

Required Knowledge:

• Microsoft Office Skills,
• Email

Required Skills:

• Telephone Skills,
• Verbal Communication,