Front Desk Executive

JOB TITLE:

Front Desk Executive

DEPARTMENT

Administration

LOCATION

Podar International School, Nagpur Koradi(Godhani)

REPORTING TO

Administrative Reporting - Principal

Functional Reporting - General Manager (Administration) keeping AO in loop

PURPOSE OF JOB

To serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival. Maintains security and telecommunications system. Informs visitors by answering or referring inquiries.

KEY RESPONSIBILITIES:

To be the first point of contact in the premises for parents and others.

During admission cycle from Oct to May depending on respective state priority to be given for follow up, counselling of parents and conversion of inquiries to admissions over all other things.

Handling phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the Podar International School as a Premium Brand.

Managing the telephone message system

Greeting the visitors to the school in a pleasant manner.

Proactively responding to the inquiries for the purpose of referrals and directions as required

Forwarding requests for information and messages to the appropriate individuals

To contact parents for communicating messages of emergency.

Maintaining, sorting and distributing letters/couriers/post for school

To provide admission kits to the students/parents.

To work on the leads that are captured in CRM and successfully counsel the prospective parent to take admission in Podar International School

Generate reports from CRM and discuss the same with principal every fortnight during the admission period.

To maintain record of admission kits provided and pass on the same to school and management authorities as per instruction.

To get training and upgrade knowledge on the use of CRM from the respective Team Leader at HO.

Perform other duties and responsibilities as assigned.

To Assist the Admin office of school as & when required and as instructed by Authorities.

Other allied work.

Providing student and staff attendance support to the school

Receiving and sorting incoming mail for delivery to appropriate staff Recording, stamping and posting outgoing mail

SKILLS:

Proven work experience as a Receptionist, Front Office Representative or similar role.

Hands-on experience with office equipment (e.g. EPABX, IT and printers).

Professional attitude and appearance

Solid written and verbal communication skills.

Outstanding soft skills

Ability to be resourceful and proactive when issues arise

Multitasking and time-management skills, with the ability to prioritize tasks.

Customer service attitude

Security consciousness

KEY CUSTOMERS:

Internal/External

External

Visitors

Parents

Internal

School

Employees

Marketing Department