Front Desk Executive

Company Description

Chandan Dental Pvt Ltd, led by the accomplished Dr. Amish Mehta, offers international-standard dental treatments in Vadodara at an affordable price. With a strong emphasis on preventive care and oral hygiene awareness, the clinic is renowned for its exceptional care and commitment to improving dental health. Dr. Mehta is a leading orthodontist with a distinguished career, including multiple accolades, leadership roles in the Indian Dental Association, and global recognition for his contributions to dentistry. Chandan Orthodontic Clinic is dedicated to providing patient-focused, high-quality care supported by a strong vision of promoting public dental health awareness.

Role Description

This is a full-time, on-site Front Desk Executive role in Vadodara. In this role, you will be responsible for welcoming and assisting patients, including guiding and escorting them to In clinic Surgeries, handling, managing and scheduling appointments, handling ALL phone inquiries, maintaining accurate records, collecting payments and ensuring smooth day-to-day operations of the reception area. You will also provide exceptional customer service by addressing patient queries and concerns in a professional manner while supporting overall clinic administration. And More.

Qualifications

• Strong interpersonal skills, including the ability to build rapport and maintain a positive attitude with diverse individuals.
• Proficiency in handling receptionist duties, such as managing a front desk, scheduling, and maintaining records.
• Should be able to meet standards for payment collections and work as per the company's set systems.
• Professional phone etiquette and the ability to handle incoming calls with clarity and patience.
• Excellent customer service and communication skills to address patient needs effectively.
• Organisational skills and a proactive approach to managing daily administrative tasks.
• Prior experience in a healthcare or customer-facing role is preferred.
• Basic knowledge of dental or medical terminology is a plus, but not mandatory.
• Proficiency in using office software and systems for scheduling and record management.