- Manage front desk operations, ensuring a smooth flow of communication between departments.
- Coordinate with housekeeping staff to ensure cleanliness and maintenance of hotel facilities.
- Provide exceptional customer service by responding to phone calls, emails, and in-person inquiries.
- Maintain accurate records of guest interactions, transactions, and correspondence.
- Handle guest check-in/check-out processes, resolve any issues or concerns promptly.
Desired Candidate Profile
- 3-5 years of experience in hospitality industry (front office management).
- Strong knowledge of facility services, soft services, pantry/cafeteria management.
- Excellent floor management skills; ability to prioritize tasks effectively.
- Proficiency in guest house management systems; familiarity with stationery supplies.
