Front Desk Executive

Position: Front-Office Coordinator cum Receptionist

Work location: Supermart, Gurgaon.

Job Summary: A well-trained front desk employee is the start of a five-star patient experience. We are looking for a smart receptionist with excellent verbal and written skills, with a positive attitude who will be responsible for greeting clients and visitors to our office, answering calls, addressing visitor's questions and needs & providing an overall welcoming environment, manage patient appointments, Coordinate with team members regarding scheduling and capture all information pertaining to patient visits, Handle inquiries related to sales, purchases, service etc.

Working days: 6 Days Monday to Saturday

PACKAGE:

2.76 LPA to 3.00 LPA depending on experience and skills.

Preferred skills:

Customer Service Experience.

Answering phones in a professional manner and routing calls as necessary.

Effective Written and Verbal Communication skills. Friendly Attitude.

Ability to stay calm under pressure Ability to Multitask.

Organized and Detail-Oriented.

Competency in Microsoft applications including Word, Excel, and Outlook.

Supply Management.

Must Have:

Computer: Basic Knowledge + MS Office + Tally(preferred)

Qualification needed: Graduate

Experience: 2+ years in facing customer/hospitality.

Preferred language known: English, Hindi

Key Responsibility: Patient Handling:

Schedule patient appointments, visit reminders, follow-ups

Tele-calling to customers for visit feedback and follow-ups

Billing, cash collection, bank deposits

Provide basic and accurate information in-person and via phone/email

Order front office supplies and keep inventory of stock

Create and manage both digital and hardcopy filing systems

Prepare bills and take payments

Inform other team members of visitors arrivals or cancellations

About the Company:

Anand Hearing Care Pvt Ltd is a leading chain of audiology and hearing aid dispensing centres in North India. With Head Office in Chandigarh and 15 clinics in Chandigarh, Delhi NCR and Punjab, the company has a good presence to leverage for future growth and expansion.

The company is promoted by Mr TS Anand, a leading figure and visionary in the audiology and hearing care market. Hearing care in India has been growing at a rapid pace owing to existing under-penetration and increasing awareness in the population. The industry offers a great opportunity to bid deep and build strong relationships with stakeholders.